Service Level Availability or “SLA” means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities.
We back our RBQM services with a guarantee of 99.5% availability. Meeting a Service Level Availability (SLA) of 99.5% means that a service can only be unavailable for 1 day 19 hours 49 minutes 44 seconds in a year. And we promise that!
Moreover, we have statistics available to state we actively exceed our SLA with 99.99% availability!
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