Service Level Availability – SLA

Service Level Availability or “SLA” means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities.

Service Level Availability – SLA

Service Level Availability or “SLA” means the targeted availability levels measured in the Production environment, as specified in the SaaS Listing which may vary according to each SaaS Offering and its component capabilities.

Historically less than 1 hour downtime per year

We back our RBQM services with a guarantee of 99.5% availability. Meeting a Service Level Availability (SLA) of 99.5% means that a service can only be unavailable for 1 day 19 hours 49 minutes 44 seconds in a year. And we promise that!

Moreover, we have statistics available to state we actively exceed our SLA with 99.99% availability!

View our service platform’s availability in real-time:

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Evaluating RBQM Platforms

Evaluating RBQM Platforms